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Marketplace notice
Vippit is a coordination marketplace and does not physically transport packages or process payments. For urgent delivery issues, contact your traveler directly from your booking page.
For customers
- Browse routes, submit booking requests, and track status from your booking page
- Payment is arranged directly with the traveler — Vippit does not process payments
- You may cancel a booking while the app allows it, generally before handoff
- Report delivery issues from your booking page or email support
For travelers
- Complete identity verification before creating live routes
- Finish traveler onboarding and profile setup before listing routes
- Record package handoff with photos and confirmations when accepting packages
- Update delivery status through the app as the package moves
- Route cancellation may be limited when bookings are active
Disputes and reported issues
Report issues through the app when available, or email support@vippit.app. Vippit may review reported issues and help coordinate between users, but payment disputes remain between the customer and traveler.