Privacy Policy
Last updated: June 2026
1. Who We Are
Vippit is a cross-border delivery marketplace connecting customers with travelers carrying packages between the USA, Europe, Canada, Asia, Gambia, and Senegal. We are a coordination platform only — we do not handle payments or physically transport packages.
2. What We Collect
- Account information: full name, email, and phone number at signup
- Profile photo (optional)
- Booking information: package contents, weight, declared value, and recipient details
- Package and handoff photos uploaded during the delivery process
- Identity verification documents and related materials submitted by travelers
- Reviews and ratings you submit after delivery
- Pickup codes generated for delivery confirmation
- In-app notification history and delivery preferences
- Payment status records reported by users (for example, whether payment was received at drop-off) — not payment card or bank details
- Security and device information, including browser type, IP address, and related logs used to protect the platform
- Error and performance data collected through our monitoring tools
- Issue and dispute information: issue reports, dispute categories, issue summaries, dispute thread messages, evidence files you upload, related communications, and resolution records
- Safety acknowledgement records: booking acknowledgement selections, acknowledgement version, and acceptance timestamps
- Legal acceptance records: Terms and Privacy acceptance, age confirmation, and the version of each legal document accepted at signup
- Security and abuse-prevention data: rate-limiting identifiers and IP address information used to detect and prevent abuse — not used for advertising purposes
3. How We Use Your Data
We use your information to connect customers with travelers, send booking confirmations and status updates, verify traveler identity, document package handoffs, operate reviews, prevent fraud, investigate reported issues, improve the Vippit platform, and maintain security and reliability. We also use collected information to operate issue reports and dispute threads, store booking safety acknowledgements, and maintain legal acceptance records.
4. What We Share
- Phone number, pickup and drop-off addresses, and related booking details with the other party only after a booking is accepted
- Pickup codes with the customer after handoff so the recipient can collect the package
- Limited booking and profile information needed for the other party to complete the delivery
- We never sell your data to third parties
- We never share your data with advertisers
5. Payments
Vippit does not process any payments. All payment arrangements are made directly between customers and travelers. We may record payment status reported by users for booking records only. Vippit is not responsible for any payment disputes.
6. Service Providers
- Supabase — database, authentication, and file storage
- Resend — transactional email notifications
- Cloudflare Turnstile — security verification on signup, login, booking submission, reviews, password recovery, and other protected actions
- Sentry — error monitoring and application diagnostics
- Vercel — application hosting
- Upstash — rate limiting and abuse prevention infrastructure
7. Cookies and Session Data
Vippit uses essential cookies and session data to keep you signed in and protect the platform. We do not use advertising cookies. You can control cookies through your browser settings, but some features may not work if essential cookies are disabled.
8. Data Storage and Retention
Data is stored securely through our service providers, including Supabase. We retain your information while your account is active and as needed to operate bookings, handoffs, reviews, verification, security logs, and dispute review. When you delete your account, we delete or anonymize associated personal data except where retention is required to resolve an active booking, delivery, or support matter.
9. Account Deletion
You may request account deletion from Account → Delete my account. Deletion may be blocked while you have active bookings or deliveries in progress. Contact support@vippit.app for help.
10. Your Rights
- Right of access — request a copy of your personal data
- Right of rectification — request correction of inaccurate or incomplete data
- Right to erasure — request account deletion via Account → Delete my account, subject to active booking restrictions described above
- Right of opposition — opt out of marketing communications at any time
- Right to data portability — request your data in a structured, machine-readable format
Contact privacy@vippit.app for any of these requests.
11. Marketing Communications
We only send marketing communications with your consent. You may opt out at any time by contacting privacy@vippit.app.
12. Data Portability
You may request a copy of your personal data in a structured, machine-readable format by contacting privacy@vippit.app. We will respond within a reasonable timeframe.
13. Children
Vippit is not intended for users under 18 years of age.
14. Changes to This Policy
We may update this policy from time to time. We will notify users of significant changes via email.